Solution consultant- ITSM

from 9 to 14 year(s) of Experience

Job Description

Job description
Provide customer specific training to Analysts, Administrator in the following areas: Assisting the sales personnel in the qualification of customer needs and performing pre-demo needs analysis.
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via webex.
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and POC/POC
Supporting Marketing events – user conferences, trade shows, webinars etc
Staying current on competitive analysis and understanding differentiators between the company and its competitors.
Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
Work closely with the Development and Implementation team to provide the right solution to the customer.
Would need to travel in the region to meet customers.
- 9+ years
Minimum Qualification:
Graduate in Engineering or Equivalent
Technical Knowledge
ITIL Expert certified with Exceptional English communication and presentation skills.
IT Operations experience in Large enterprises would be great advantages.
ISO 20000/ ISO 27001 Knowledge is a must.
Exhibits prior and current technical expertise in web technology and the ability to learn new technology

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Shelby Management Solutions

Established in the year 2012 , Shelby Management Solutions is an unique, unwavering and inspirational service provider, headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualified job seekers and dignified job providers together. To provide unparalleled quality of services for companies to create a competitive edge in the market place is what we strive at.
View Contact Details+

Recruiter Name:Ganga

Contact Company:Shelby Management Solutions



Not Disclosed by Recruiter

Role Category:

System Design/Implementation/ERP/CRM


Functional Outside Consultant

Employment Type:

Full Time, Permanent